Barbara was contracted to undertake our Customer Satisfaction Survey and her efficient and professional manner impressed me in the first instance. Her confident and friendly nature was well received by our staff and community members and I would safely say that this assisted greatly with the feedback we received on our survey. Through working with Barbara our Shire has been able to effectively gather information to assist with future planning.
I would highly recommend Barbara to any local government or business wishing to engage her services.
N Owen, Community Development Officer, Shire of Lake Grace
Barb has an appreciation and understanding of what it means to be on the receiving end of the services that a Local Government provides. This insight allows her to get right in and dig out what the community really thinks and feels through the use of surveys, focus groups and on-line analysis. The result of her approach has meant the Shire of Lake Grace has received a very accurate picture of the thoughts and opinions of its customer service base.
S Fletcher, CEO Shire of Lake Grace