Category Archives: Money Matters

Good customer service can be worth your while

By Barbara | Published: February 3, 2012
Bad customer service experiences are retold to at least 25 people (social media can make that many, many more). Giving your customers a good experience can literally be "money in the bank".
Also posted in Customer Service, Doing Business, Social Media | Leave a comment

Avoid Gloom

By Barbara | Published: September 2, 2011
Avoid morale ‘hoovers’. If you are prone to freaking out when you hear bad news, stop hanging around those who scaremonger. Morale hoovers are those who manage to suck the life-blood and positive thoughts right out of you. Don’t hide under the covers, though.
Also posted in Customer Service, Finding Help in Tough Times, Maintaining a Business, Networking | Leave a comment

Commercial rental increases in Margaret River a concern

By Barbara | Published: June 24, 2011
Margaret River has a long tradition of commercial rents rivalling or surpassing those on St George’s Terrace. Maybe it’s time to set a new trend of supplier and shop working together to build and maintain a positive commercial relationship. Visitors and locals alike will benefit.
Also posted in Doing Business, Maintaining a Business, Special Report | 1 Comment

Free Cash

By Barbara | Published: June 24, 2011
As winter sets in and visitors have gone, cashflow sometimes becomes a problem. Cashflow is the oxygen of a small business. Without it, you’re dead.
Also posted in Finding Help in Tough Times, Maintaining a Business | Leave a comment

Shop Local Campaigns

By Barbara | Published: April 15, 2011
Think of the local economy as a family. If we provided goods and services only to each other, which is the idea behind a shop local campaign, the overall prosperity of the family doesn’t increase because all you’re doing is exchanging the same amount of money.
Also posted in Doing Business, Networking | Leave a comment