Category Archives: Customer Service

Good customer service can be worth your while

By Barbara | Published: February 3, 2012
Bad customer service experiences are retold to at least 25 people (social media can make that many, many more). Giving your customers a good experience can literally be "money in the bank".
Also posted in Doing Business, Money Matters, Social Media | Leave a comment

Advice for retailing in Australia

By Barbara | Published: December 9, 2011
Across Australia, the retail sector is hurting. Consumers are putting more money into savings and spending less. Here is some advice for retailers as we move toward 2012.
Also posted in Doing Business, Maintaining a Business | Leave a comment

Avoid Gloom

By Barbara | Published: September 2, 2011
Avoid morale ‘hoovers’. If you are prone to freaking out when you hear bad news, stop hanging around those who scaremonger. Morale hoovers are those who manage to suck the life-blood and positive thoughts right out of you. Don’t hide under the covers, though.
Also posted in Finding Help in Tough Times, Maintaining a Business, Money Matters, Networking | Leave a comment

Hate to Sell

By Barbara | Published: June 10, 2011
The trick to effortless selling is well-executed marketing.
Also posted in Doing Business, Maintaining a Business | Leave a comment

Managing People

By Barbara | Published: January 21, 2011
The right people with the right attitude can create high achievement, whereas the wrong people can quickly turn the business into a non-profit organisation.
Also posted in Doing Business, Maintaining a Business | Leave a comment