Category Archives: Customer Service

Use focus groups to get customer feedback

Whatever sector you work in, you need customer feedback to help you develop products and services that fully meet people's needs. Focus groups help you gather this feedback.
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Good customer service starts with a smile

As the busiest trading season in the capes area begins, is your business customer service as friendly as it could be?
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Responding to negative feedback

Now that businesses are on Facebook, a new problem has arisen. How to respond to negative feedback.
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Complaining can bring healthy resolutions to ongoing problems

In a perfect world, we would never have to complain, however we can learn better ways to voice our unhappiness.
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Social media in business is not a fad

Social media IS NOT a fad ... social media should be part of your 2013 marketing plan.
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