Category Archives: Customer Service

Marketing vs engagement

These days, your business needs to say at the forefront of people’s minds and you can’t do that with the occasional advertisement or email.
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Speaking mistakes

Business people often need to make presentations. In-house training, award acceptances, featured business talks and the like can be easily on your agenda with all the nightmare of presentation mistakes and worries.
Also posted in Doing Business, Maintaining a Business, Networking | Leave a comment

Use focus groups to get customer feedback

Whatever sector you work in, you need customer feedback to help you develop products and services that fully meet people's needs. Focus groups help you gather this feedback.
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Good customer service starts with a smile

As the busiest trading season in the capes area begins, is your business customer service as friendly as it could be?
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Responding to negative feedback

Now that businesses are on Facebook, a new problem has arisen. How to respond to negative feedback.
Also posted in Doing Business, Maintaining a Business, Social Media | Leave a comment