Is the internet killing the traditional retail shop?

By Barbara | Published: 23/11/2012
In the end, consumers will determine which form of retailing survives. Smart retailers will continue to utilize both methods of distribution and reap the rewards of yet another transition in retail shopping.
Posted in Customer Service, Doing Business, Maintaining a Business, Marketing, Money Matters, Social Media | Leave a comment

Contract basics

By Barbara | Published: 09/11/2012
Contracts aren’t worth the paper they’re written on say some people. Probably because many contracts in small business aren’t written, they’re verbal.
Posted in Doing Business, Maintaining a Business | Leave a comment

Workplace bullying

By Barbara | Published: 26/10/2012
Workers should be able to do their jobs and develop their skills in safe, supportive and respectful environments. But workplace bullying can change all that in an instant.
Posted in Doing Business, Maintaining a Business | Leave a comment

Listening to your customers

By Barbara | Published: 12/10/2012
Listening is hard work. But listening is the absolute key to customer service and resolving complaints.
Posted in Customer Service, Doing Business, Maintaining a Business | Leave a comment

4 factors that need to be reflected in your business plan

By Barbara | Published: 28/09/2012
Judging by all the hoopla surrounding business plans, you'd think the only things standing between would-be entrepreneurs and success are glossy charts, meticulous-looking spreadsheets, and decades of month-by-month financial projections.
Posted in Business Startup, Buying a Business, Doing Business, Selling a Business | Leave a comment